Legal notice

Privacy Policy

This Privacy Policy describes how LEKWIK (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.lekwik.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The personal information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly to Us

Information you submit directly through our Services may include:

  • Contact information such as your name, address, phone number, and email.

  • Order information such as your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information such as username, password, security questions, and other security-related information.

  • Customer support information, including any information you choose to include in communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect Through Your Use

We may also automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, like Shopify.

  • Our payment processors who collect payment information (e.g., bank account, credit or debit card details, billing address) to process payments to fulfill your orders and provide the requested products or services in accordance with our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide the Services in order to fulfill our contract with you, including processing your payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and other account-related functions. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In that case, Shopify will handle your information according to its own Privacy Policy and Consumer Privacy Policy.

  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing communications via email, text, or postal mail and showing you ads for products or services. This may include using your information to better personalize the Services and advertisements on our Site and other websites. If you are in the EEA, the legal basis for this processing is our legitimate interest in marketing our products under Art. 6(1)(f) GDPR.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activity. If you use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or access details with anyone. If you believe your account has been compromised, contact us immediately. If you are in the EEA, the legal basis for this processing is our legitimate interest in maintaining our website’s security under Art. 6(1)(f) GDPR.

  • Communication and Service Improvement: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship with you under Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in relation to operating our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to manage and improve our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interactions (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising both on our Site and elsewhere online.

Most browsers accept cookies by default, but you can set your browser to remove or reject cookies using browser controls. Please note that removing or blocking cookies may negatively impact your user experience and cause some Services or features to become unavailable or not function properly. Additionally, blocking cookies may not fully prevent how we share information with third parties such as our advertising partners.

How We Disclose Your Personal Information

We may disclose your personal information to third parties for contract fulfillment, legitimate interests, or other purposes described in this Privacy Policy. Such circumstances include:

  • With vendors or other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping).

  • With business and marketing partners to provide services and advertise to you. These partners will use your information according to their own privacy policies.

  • When you instruct, request, or otherwise consent to us disclosing your information to third parties, such as to ship you products or through social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.

  • In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas or warrants), to enforce applicable terms, or to protect or defend the Services, our rights, or the rights of others.

We disclose the following categories of personal and sensitive personal information for the purposes listed above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

Category Categories of Recipients
Identifiers like basic contact info and certain order/account info Vendors and third parties performing services on our behalf (e.g., internet service providers, payment processors, order fulfillment partners, customer support providers, and data analytics vendors)
Commercial information like order history, purchase details, and support inquiries Business and marketing partners
Internet or other network activity like usage data Affiliates
Geolocation data like IP-based or technical location data

We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.

With your consent, we share personal information for advertising and marketing activities as described.

Third-Party Websites and Links

Our Site may contain links to third-party websites or online platforms. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information on those sites. Information shared in public or semi-public areas, including on third-party social media platforms, may be visible to other users of the Services and/or those platforms without restriction.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided personal information to us, you can contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we are not aware of “selling” or “sharing” (as defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use unsecure channels to communicate sensitive or confidential information.

The length of time we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

Depending on your place of residence, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and we may deny your request as permitted by law.

  • Right to Access/Know: You may have the right to request access to the personal information we hold about you, including how we use and share it.

  • Right to Deletion: You may have the right to request that we delete personal information we hold about you.

  • Right to Correction: You may have the right to request that we correct inaccurate personal information about you.

  • Right to Portability: You may have the right to receive a copy of your personal information and to request its transfer to a third party, in certain circumstances and with exceptions.

  • Right to Opt-Out of Sale/Sharing/Targeted Advertising: You may have the right to request that we not “sell” or “share” your personal information or opt out of processing for “targeted advertising” as defined under applicable privacy laws. If you visit our Site with a Global Privacy Control signal enabled, we will treat that as a request to opt out for that browser/device, depending on your location.

  • Right to Restrict Processing: You may have the right to ask us to stop or limit processing of your personal data.

  • Right to Withdraw Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

  • Right to Appeal: You may have the right to appeal our decision if we deny your request. You can do so by responding directly to our denial.

Managing Communication Preferences

We may send you promotional emails, and you can opt out of them at any time using the unsubscribe link in those emails. Even if you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

You can exercise any of your rights as provided on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising your rights. We may need to collect information from you to verify your identity before responding, such as your email address or account information. You may designate an authorized agent to make requests on your behalf. We may require proof that the agent has been authorized and may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available here.

International Users

We may transfer, store, and process your personal information outside of your country of residence, including by staff and service providers and partners in other countries.

If we transfer personal data outside Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the UK authority unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at: commerciale.lekwik@gmail.com

Unless stated otherwise, we are the data controller of your personal information for purposes of applicable data protection laws.